Refund policy
Last Updated: [28-08-2026]
At PictoKind, we want your order to arrive safely and bring plenty of good ideas with it. If something isn't right, we're here to help.
1. Returns
Products can be returned only in case of defects. We accept returns for eligible products if:
- The product has not been written on, torn, altered, or damaged after delivery.
- The original packaging and any accompanying materials are retained.
- The return request is made within [2] days of delivery.
To request a return, please contact us at support@pictokind.com with your order number and photographs of the product.
2. Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please send:
- Your order number
- Photographs of the package and product
- A brief description of the issue
Once we review the request, we may offer a replacement, exchange, or refund, as applicable.
Please retain the original packaging until your issue has been resolved.
3. Non-Returnable Products
Products may not be eligible for return, including:
- Used stationery products
- Personalised or customised products
-
Products damaged after delivery due to misuse or improper handling
Any product-specific return restrictions will be mentioned on the product page.
4. Refunds
Once an eligible return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed to the original payment method used for the purchase.
Depending on your bank or payment provider, the refunded amount may take additional time to appear in your account.
5. Return Shipping Charges
Original shipping charges are generally non-refundable, except where the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.
Where a return is approved, we will communicate any applicable return shipping arrangements before proceeding.
6. Workshop Cancellations & Refunds
Workshop bookings are treated separately from product purchases.
If you need to cancel a workshop booking, please contact us at info@pictokind.com
If PictoKind cancels a workshop, registered participants will be offered an alternative date or a full refund.
7. How to Request a Return or Refund
Please email us at:
Please include your:
Name + Order/Booking Number + Reason for Request + Photographs (where applicable)
Our team will review your request and get back to you within [2] business days.
8. Important Note
Returns and refunds are subject to applicable Indian consumer protection laws and the specific terms communicated at the time of purchase.
For any questions about a return, refund, or exchange, please contact us before sending anything back.
Have a question?
We're happy to help.
Email: info@pictokind.com
Phone: +91-9902748501
PictoKind
From messy thoughts to clear paths.