Shipping policy

Please note that we ship only within the state of Karnataka currently.

Thank you for shopping with PictoKind. We are a small team that is committed to delivering your creative tools and learning materials safely and efficiently. 

Order Processing

All orders are processed within 1-3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During peak periods, product launches, workshops, festive seasons, or promotional sales, processing times may be slightly longer.

Cancellation Policy

Products can be returned only in case of defects. You must return the product in an unused condition within 2 calendar days ( 48 hours) of the delivery of the product to you.

If your package arrives visibly damaged:

  1. Take clear photographs of the outer packaging and product.
  2. Contact us within 48 hours of delivery.
  3. Email the details to support@pictokind.com or get in touch with our customer service team on +919902748501 (between 9am – 5 pm, Monday – Friday)

After we receive your product, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. 

If you have initiated the return after 2 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact support@pictokind.com

For other cancellation requests, please contact us at support@pictokind.com with your order or booking details. Please refer to our Return & Refund Policy.

Shipping Coverage

We currently ship only within Karnataka. 

If your location is not serviceable by our courier partners, we will contact you and provide alternative options or a full refund. 

Delivery Timelines

Estimated delivery timelines are:

2 - 4 Business days for locations within Karanataka

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, strikes, natural events, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Applicable promotions

From time to time, PictoKind may offer free shipping on eligible orders.

Any such offers will be clearly communicated on the website.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via email and/or SMS
  • Tracking number
  • Courier partner details

Customers can use the tracking link provided to monitor their shipment.

Incorrect Shipping Information

Please ensure that all shipping details provided during checkout are accurate.

PictoKind is not responsible for delays, failed deliveries, or additional charges resulting from:

  • Incorrect addresses
  • Incomplete address information
  • Incorrect phone numbers
  • Unavailability of the recipient

If a package is returned to us due to incorrect delivery information, re-shipping charges may apply.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control.

In such cases, our team will make reasonable efforts to assist customers with shipment updates.

However, shipping timelines are estimates and cannot be guaranteed.

Missing or Lost Shipments

If your tracking information shows delivered but you have not received the package:

  1. Check with family members, neighbours, or building security.
  2. Contact the courier partner.
  3. Reach out to us within 72 hours of the delivery notification.

We will work with the courier partner to investigate the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@pictokind.com

Phone: +91-9902748501

Customer Support Hours:
Monday to Friday, 10:00 AM - 6:00 PM IST

Thank you for supporting PictoKind and helping us bring more creativity, visual thinking, and meaningful learning experiences to children across India.